Fabraex Return Policy

Thank you for choosing Fabraex! We want you to be completely satisfied with your purchase. To ensure a smooth return experience, please review our return policy:

Eligible Items for Return:

i. Unworn, unwashed, and unaltered items with original tags attached.
ii. Items purchased within the last 7 days from the purchase date.
iii. Items that are faulty or damaged upon arrival.

Items Not Eligible for Return:

i. Customized or personalized items.
ii. Items purchased on sale or clearance.
iii. Items without original tags attached.
iv. Items worn, washed, or altered.
v. Items damaged after purchase due to misuse or improper care.

Return Process:

Initiate your return: Contact our customer service team via email info@fabraex.com or phone 09638-027841 within 7 days of purchase to initiate your return.

Receive return instructions: Our customer service team will provide you with detailed instructions on how to return the item(s), including the return address and any necessary forms.

Ship your return: Pack the item(s) securely in the original packaging or suitable alternative, and ship it back to the designated address using a trackable shipping method.

Return processing: Once we receive your returned item(s), we will inspect them to ensure they meet the return criteria. This process typically takes 3-5 business days.

Refund or exchange: Upon successful inspection, you will receive a full refund for the returned item(s) to your original payment method within 7-10 business days.

 Alternatively, you may choose to receive an exchange for a different size or item, subject to availability.

Additional Information for return process:

1. You are responsible for the cost of return shipping unless the item is faulty or damaged upon arrival.
2. We recommend using a trackable shipping method for your return to ensure its safe arrival.
3. Please keep your return receipt for your records until your return is processed.
4. We are committed to providing excellent customer service and a seamless return experience. If you have any questions or concerns, please do not hesitate to contact us.