Fabraex Support Policy

At Fabraex, we are committed to providing exceptional customer service and ensuring your satisfaction. This Support Policy outlines the different ways you can reach us for assistance and the general timeframe for response.

How to Contact Us:

Email: Our dedicated support team is available to answer your questions and address your concerns via email at info@fabraex.com. We aim to respond to all emails within 24 business hours.
Phone: For urgent inquiries or personalized support, you can reach us by phone at 09638-027841. Our phone lines are open from 9 a.m to 10 p.m

Live Chat: Our live chat feature is available on our website during 9 a.m to 10 p.m. This allows you to connect with a support representative in real-time for quick assistance.

Social Media: While we primarily offer support through the above channels, you can also reach out to us through our social media platforms at [List social media handles]. We monitor these platforms regularly and will do our best to respond to your inquiries within a reasonable timeframe.

Self-Service Resources:
We also offer a comprehensive Help Center on our website contact us or 09638-027841 where you can find answers to frequently asked questions, access product manuals, and troubleshoot common issues.

Return and Exchange Policy:

Please refer to our separate Return and Exchange Policy for information regarding product returns, exchanges, and refunds.

Additional Information:

1. To ensure we can assist you efficiently, please include relevant information in your support request, such as your order number, product name, and a detailed description of the issue you are facing.
2. We strive to respond to all inquiries promptly and professionally. However, response times may vary depending on the volume of inquiries and the complexity of the issue.
3. We reserve the right to modify this Support Policy at any time without prior notice. We will update this page accordingly to reflect any changes.

Thank you for choosing Fabraex! We appreciate your understanding and look forward to assisting you.